Help center

Do you have some problems with your eSIM?
We are here to help you solve it.

Choose the eSIM that is experiencing problems

eSIM #ID (you can find it in the email subject of the activation email)

eSIM #ID

Email used during purchase

Choose your phone model

Where are you located right now?

What is the issue?

Message

Please also attach some screenshots of your device configurations. It will save everyone time

iPhone

Screenshot of Settings > Mobile Service

Screenshot of Settings > Mobile Service > Our eSIM

Android

Screenshot of Settings > Connections > SIM manager

Screenshot of Settings > Connections > SIM manager > Our eSIM

First Screenshot

Second Screenshot

If you cannot find a solution to your issue, send an email to support@esim.sm