Please click here to see the list of eSIM compatible devices
The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM.
Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).
If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.
Please click here to see the installation guide.
Installation occurs when you scan the QR code and the eSIM is added to your device.
Activation occurs when you arrive at the destination country (or any of the covered countries by your eSIM that you will find in your setup email)
IMPORTANT: Some eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase
You need a working connection to install the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
It depends on the eSIM. Please read the activation email that contains all the instructions.
Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network.
Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase
Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming.
IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.
Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive"
Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.
Yes! Our eSIM data can be shared with your friends with no limits. You could use all the data in just one day if you need.
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have.
You can check the real available data and the consumed data from My eSIMs.
The payment receipt is sent at your email after each purchase.
You can top up your eSIM from My eSIMs. When purchasing, check that the plan you have chosen is rechargeable in the information available on the page
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
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